General sales and delivery conditions include all produced parts and assembly groups, which are delivered and sold by TC CONTACT ltd. to all natural and legal persons. General sales and delivery conditions creates integral and obligational part of sales agreements and orders, which are made between suppliers and consumers.
2. Demand
Customer’s demand has to be realised by written form or email. It has to content: name of the customer, company, registration number, VAT, bank account, phone number, delivery place, required technical and qualitative parameters about products and delivery date.
3. Supply, Price
After customer‘s demand, supplier send an offer to required product. The offer is realised by written form or email. It has to contect: name od the supplier company, registration number, VAT, bank account, phone number, delivery place, packaging, terms of payment, product price. When the transportation is realised by customer, he is compulsive to take the product untill 5 days from receiving the consignment note about product completion for receipt. If not, the supplier will send the product on customer costs, or store the product in its storage on customer‘s risk and cost 20 Eur for every day of the storage.
4. Order acceptance
The order has to be realised by written form or email. It has to content: name od the customer company, registration number, VAT, bank account, phone number, delivery place, required technical and qualitative parameters about products and delivery date.
The order approve the customer with acceptance of sales and delivery conditions. The order is valid and accepted by the supplier, if there is a written approvement of the customer with email.
5. Delivery date
Delivery date is specified by an agreement between supplier and customer. Delivery date, which isn’t specified with an exact date, will be calculated from the day of the approval of the customer order.
6. Warranty
Supplier guarantee for the product from its receive or in case of valid legislation according to the type of the product.
7. Payment conditions
Payments are due 30 days netto, or in stated in purchase order. There is possible cash payment, prepayment based on preinvoice (takeover of a product is possible with presentation of bank statemenet) or payment on bank account after delivery (this form is possible when there is long-term cooperation and good solvency). Depends on the concrete order.
For order in amount of 20 000 Eur and more, the customer has to pay prepayment 50% due to 7 days from order confirmation.
8. Discount
Discounts are specified individually. Discounts are not valid, when there are delays with payments.
9. Ownership rights
The customer owns the product first after complete payment.
10. Storno
Customer can make storno only in written form, by email. Storno will be confirmed from supplier. Customer has to pay the real costs of the supplier, regarding the state of the production and costs for material. Minimum payment for storno is 20% from the product price.
11. Complaint
Customer has to control the completeness and correctness of the delivery. When there is a mistake, he has to report all defects to the supplier immediately by email. Once, the customer will take the goods from a transportation company with damaged package, customer is responsible for all damages and these will not improved on the supplier’s costs. Customer has the right to complain the product, which demonstrably does not achieve required technical and qualitative parameters, which were offered by supplier, regarding law in Slovak Republic.
When there is a qualifying complaint, there will be suggested a way of solution – rabatt from the product price, improvement, new produciton or credit note.
12. Final provisions
General sales and delivery conditions are valid from the date below and a product is going to be delivered regarding conditions above.
Approved 1st February 2023
Approved by: Ing. Tatiana Telecká, CEO
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