General sales and delivery conditions include the whole aassortment of producted parts, groups, which are delivered and sold by TC CONTACT ltd. to all natural and legal persons. General sales and delivery conditions creates integral and obligational part of sales agreements and orders, which are made between suppliers and consumers.
Customer demand on a product has to be realised by written form, with fax or email. It has to content: name od the customer company, registration number, TIN, bank account, phone number, delivery place, required technical and qualitative parameters about products and delivery date.
After customer demand, supplier send an offer to required type of product. The offer is realised by written form, with fax or email. It has to contect: name od the supplier company, registration number, TIN, bank account, phone number, delivery place, packiging, terms of payment, product price. When the transportation is realised by customer, he is compulsive to take the product untill 5 days from receiving the consignment note about product completion for receipt. If not, the supplier will be cumpolsive to send the product on customer costs, or to store the product in its storage on customer risk and cost 5 Eur for every day of the storage.
The order has to be realised by written form, with fax or email. It has to content: name od the customer company, registration number, TIN, bank account, phone number, delivery place, required technical and qualitative parameters about products and delivery date.
The order approve the customer with acceptance of sales and delivery conditions. The order is valid and accepted by the supplier, if there is a written approvement of the customer with fax or email.
Delivery date is specified by an agreement between supplier and customer. Delivery date, which isn’t specified with an exact date, will be calculated from the day of the approval of the customer order.
Supplier guarantee for the product from its receive or in case of valid legislation according to the type of the product. The supplier provides guarantee and he marks the time of guarantee in delivery order or he provides the certificate of warranty on requirement of customer.
• Cash payment by personal receipt
• Prepayment based on preinvoice (takeover of a product is possible with presentation of bank statemenet)
• Transfer od credit with payment order (this form is possible when there is long-term cooperation and good solvency)
• Maturity of an invoice is 14 days netto. In case of delay is supplier compulsive to charge 0,05 % for every day of delay of payment and the next product will be sent only by cash, without possible discounts
Bulk discounts and special discounts are specifies individual. Doscounts are no valid by delays of paymenent till repayment.
The customer is compulsive to control the completeness and correctness of the delivery while receipt and report all defects to the supplier.
Customer is compulsive to control the completeness and correctness of the delivery while receipt and report all defects to the supplier. While receiving product customer approve correctness and completeness of the delivery. Customer has the right to complain the product, which demonstrably does not achieve required technical and qualitative parameters, are approved by supplier in the customer’s orded.
Customer has to do so right after finding out, that there is a defect, with written form and presentation of the sample of the product and invoice, when it is not agreed in other way. When there is a qualifying complaint, there will be suggested a way of solution – sale from the product price, product exchange or giving back the product price in form of credit note. Complaints are solved so soon as possible, most 30 days.
General sales and delivery conditions are valid from the date of public statement and product is going to be delivered for higher stated conditions.
Approved 1st November 2014
Approved: Ing. Tibor Telecký, director